Experts in investigation of complaints, allegations, grievances, disciplinaries and HR issues.
Our expertise lies in dispute and conflict management and resolution, particularly in the areas of:
- Allegations from individuals or groups of people in the workplace of bullying and harassment
- Social work and social care complaints at Stages 1, 2 and 3
- Dignity at Work issues such as racism, sexism, ageism concerning individuals or the organisation
- Investigation & support of grievance, conduct, Human Resources and capability issues
- Domestic Homicide Reviews and Serious Case Reviews
- Customer complaints which require independent investigation or claims from individuals that a complaint has not been addressed adequately, including complaints about social work and social care
- Independent chairing and adjudication on second stage complaints or appeals situations and ombudsman-type services
- Mediation
- Objective Assessment of teams & organisations
- Independent Persons under the Children Act 1989 or for vulnerable adults in social work and social care complaints
- Complaints management and information management
- Inspection and Review services
- Independent Academic Review & External Examining, validations, re-approvals